Privacy Policy

Privacy Policy (POPIA)

Last updated: [28 January 2026]
Website: [https://lpgascrew.co.za]
Business name: [LPGas Crew (Pty) Ltd / LPGas Crew / Legal Entity Name]
Registration no.: [●]
VAT no. (if applicable): [●]
Physical address: [●]
Email: [●]
Phone: [●]

1) Purpose of this Privacy Policy

This Privacy Policy explains how [Business Name] (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you use our website, place an order for LPG gas cylinders and deliveries, or purchase gas accessories.

We process personal information in line with South Africa’s Protection of Personal Information Act, 2013 (POPIA).

2) What personal information we collect

Depending on how you use our website, we may collect:

  • Contact details: name, surname, phone number, email address
  • Delivery details: address, access instructions, preferred delivery time window
  • Order details: products purchased (e.g., 9kg/19kg/48kg, accessories), quantities, order history, invoices/receipts
  • Payment-related data: payment confirmation details and transaction references (we do not store your full card details if you pay via a payment gateway)
  • Support communications: messages you send to us (email, contact forms, WhatsApp, calls)
  • Technical data: IP address, device/browser info, website activity, cookies and similar tracking technologies

3) Why we collect and use your information

We use your information to:

  • Create and manage your account (if you register)
  • Process orders, payments, deliveries, and returns
  • Contact you about delivery scheduling, order status, or customer support
  • Provide invoices/receipts and maintain records
  • Prevent fraud and protect the website
  • Improve our website, products, and service quality
  • Send marketing messages only if you have consented or where allowed by law (you can opt out at any time)

4) Lawful grounds for processing (POPIA)

We process personal information where it is necessary to:

  • Perform a contract with you (fulfil your order)
  • Comply with legal obligations
  • Protect legitimate interests (e.g., fraud prevention, service improvement)
  • Use consent where required (e.g., certain marketing/cookies)

5) Sharing your information

We may share your information with:

  • Delivery drivers / logistics partners (to complete delivery)
  • Payment gateways / banks (to process payments)
  • Website and IT service providers (hosting, backups, security, analytics)
  • Professional advisers (accounting, legal, auditors)
  • Authorities if required by law or to protect our rights

We do not sell personal information to third parties.

6) Operators (service providers) and security

Where third parties process information for us (POPIA “operators”), we require appropriate security safeguards and processing only on our instructions.

We use reasonable technical and organisational measures to protect personal information against loss, misuse, and unauthorised access.

7) Cookies and analytics

We use cookies and similar technologies to operate the website, remember preferences, and understand site usage. You can manage cookies in your browser settings. Some website features may not work properly if cookies are disabled.

8) How long we keep your information

We keep personal information only as long as needed for the purposes in this policy, including legal, accounting, and tax requirements, after which it is securely deleted or anonymised where appropriate.

9) Your rights

Subject to applicable law, you may:

  • Request access to your personal information
  • Ask us to correct inaccurate information
  • Object to certain processing (including direct marketing)
  • Request deletion of information (where legally possible)
  • Withdraw consent (where processing is based on consent)

10) Children

Our products and services are intended for customers who can legally enter into transactions. If you believe a minor has provided us personal information without appropriate consent, contact us and we will address it.

11) Cross-border transfers

If we use service providers outside South Africa (e.g., cloud hosting), we will take reasonable steps to ensure appropriate protection is in place, consistent with POPIA.

12) Contact us (Information Officer)

Information Officer: [Name / Role]
Email: [●]
Phone: [●]
Address: [●]

13) Changes to this policy

We may update this policy from time to time. The “Last updated” date will reflect the latest version.